How can we help?
Answers for event-goers and organisers. Can't find what you need? Our team is one message away.
Contact usBooking & tickets
Finding events, booking a table and getting your ticket.
How do I book a ticket?
Open an event, choose your ticket type and table, then pay by card. Your e-ticket appears in your account straight away and is emailed to you as a PDF.
Where do I find my tickets?
Sign in and go to My Tickets. Each ticket shows its QR code, and you can add it to Apple or Google Wallet.
Can I choose where I sit?
For seated events you pick your exact table and seats from a live floor plan while booking.
Can I transfer my ticket to someone else?
Yes. Open the ticket and choose Transfer. The new holder gets their own QR code and yours stops working.
My ticket didn't arrive by email
Check your spam folder, and confirm the email on your account is correct. Your ticket is always available under My Tickets even if the email is delayed.
Payments & refunds
How you pay, receipts and getting money back.
What payment methods can I use?
Card payments are processed securely by Stripe. You get a receipt by email with every order.
How do I get a refund?
Refunds are handled by the event organiser under their refund policy. Contact us or the organiser, and approved refunds go back to your original card automatically.
I was charged but have no ticket
This is rare. Check My Tickets first; if it isn't there, contact us with your booking reference and we'll put it right.
What is the booking fee?
A small booking fee is added per ticket at checkout. It's shown clearly before you pay.
At the event
Getting in on the day.
How do I get in?
Show the QR code on your phone at the door to be scanned. No need to print anything.
Do I need to print my ticket?
No. The QR on your phone is enough. A PDF is attached to your email if you prefer paper.
My ticket covers several people
Family and group tickets admit everyone on one QR. Staff can admit adults and children separately at the door.
For organisers
Running and selling your own event.
How do I start selling tickets?
Create an organiser account, get verified, then list your event with ticket types and a floor plan. See How it works for the full flow.
When do I get paid?
Your proceeds, less fees and refunds, are paid out 48 hours after your event ends. Track everything in your reports.
How does check-in work?
Scan tickets from any phone on the day. Arrivals and table occupancy update live.
Can I offer discounts or fundraise?
Yes. Add promo codes, and turn on donations and a prize raffle, which carry no platform fee.
Account & profile
Signing in and managing your details.
How do I sign in?
Use your email and password, or sign in with Google or Apple. Your tickets and following list stay with your account.
How do I update my details?
Go to your profile to change your name, photo, phone, address and preferred language. All except your name are optional.
How do I follow an organiser?
Open an organiser or event page and tap Follow to keep up with their events.
Still need help?
Send us a message and we usually reply within one working day.