Refund Policy
Who handles refunds
Refunds are handled by the event organiser, not by GrandPass. The organiser is the seller of the ticket and is responsible for reviewing and deciding on all refund requests for their event.
How to request a refund
If you are not able to attend an event, you must request a refund directly from the event organiser at least 48 hours before the event start time. Requests made less than 48 hours before the event may not be accepted. You can contact the organiser from the event page or through the booking confirmation.
GrandPass is not responsible for refunds
GrandPass and Forge9x Ltd provide the platform that lists events and processes payments on behalf of organisers. We are not responsible for issuing refunds and we do not guarantee that any refund will be given. Any decision on a refund is made by the organiser.
Cancelled events
If an organiser cancels an event, the organiser is responsible for refunding affected ticket holders. GrandPass will notify ticket holders that the event has been cancelled.
Disputes
Any dispute about a refund, a ticket or an event must be raised with the organiser of that event. By purchasing a ticket you accept that the organiser, and not GrandPass, is responsible for the event and for any refund.
GrandPass is operated by Forge9x Ltd.